The problem

People between ages 30-35 and working on remotely or in hybrid mode can face difficulties organising their tasks. The aim of this project is to understand the reasons for this difficulty, define main needs of users and find a solution that best answer these needs.

My role

UX Designer, interviewed 5 users and conducted usability test on 10 users.

Tools

Figma, Maze, Miro

The results

- Net Promoter Score of 8,7

- 80% of users prefer this solution to the current tool they’re using

- Average of 23s spent on homepage to add a new task

- Average of 4s spent on homepage to see expired tasks

detailed results are at the bottom of the page 🤓

Defining the problem

The idea of this project comes from a problem that I often have in my life; managing the “to-do”s. When I started talking about this with my friends, I realised how common was this problem (even those who seem perfectly organised). So my designer self took charge and decided to turn this into a passion project.

The research

Methods used

Survey, Semi structured interviews, Affinity map, User Persona, User Storyboard, Empathy map, Effort Impact matrix, Usability test

I started by sending a survey to 10 people ages between 30-35, living in a big city and working on a hybrid or completely remote based.  What I wanted to learn from surveys was:

What methods are the target users using to organize their tasks, what they like and dislike about these methods and what are the things they wish they could have. Here is the set of questions I asked:

The survey helped me to diverge, and I converged by using an affinity map.

After defining some key takeaways from the survey, In order to have a more focused view, I conducted 3 semi structured interviews. I wanted to have a closer look into the “life” of the user I was designing for and understand better their context and habits. 

Here are some key insights from the surveys and interviews:

Next step was to create the User Persona and Empathy Map, to understand better and empathise with the users.

Here are the key takeaways from the user tests:

Final design

Based on the outcome of user testing, I created the high fidelity wireframe. Here are some examples about how user testing affected the final design.

Users have a clear view of expired tasks and upcoming tasks. It is easy to see deadlines and task categories.

Call-to-action to create a new task is visible. If a task expires, users receive notification.

Web version

From the UX Research, I’ve learned that the desktop version can be preferred for taking notes on work related tasks. I followed the design characteristics of the mobile version to create the high fidelity wireframes.

Call-to-action is visible. Other functions like trash, archive and settings are visible from left navigation bar.

Clicking new task opens a modal to make the action faster.

The results

I used Maze to analyse the performance as if this was a real product. I created a survey consisting of these questions:

• Imagine you were trying to save a task for tomorrow to clean your room. Please could you show what you would do to get there?

• How easy was this task? (on a scale from 1 to 5)

• Imagine you were trying to see your expired tasks. How would you do it?

• How easy was this task? (on a scale from 1 to 5)

• How likely are you to recommend this tool to a friend?

• Do you have any final thoughts on what you saw today?

And these are the results.