The problem

Teams that collaborate fully remote or in hybrid mode have difficulty in tracking the progress of projects, since they aren’t able to see each other in the same workplace or speak to each other as often. In projects that require team members to be aware of who did what each day, this can be a problem. For example documents submitted by team members can be overlooked, causing delays in project deliveries.

My role

UX Designer, interviewed 3 users and conducted usability test on 10 users.

Tools

Figma, Maze, Miro

The results

- Net Promoter Score of 8,3

- 70% success rate in viewing the latest documents uploaded by colleagues.

detailed results are at the bottom of the page 🤓

Defining the problem

This idea originates from a problem I face a lot around me. The people who are working remotely or in a hybrid mode on the same project have difficulty tracking the deliverables of team members. This may cause delays in project deliverables and tension between team members which can harm productivity. I worked on this problem as a passion project, aside from my work activities.

The research

Methods used

Semi structured interviews, Contextual Inquiry, Affinity map, User Persona, User Story map, Usability test

I started by interviewing 3 people, 1 working completely remote and 2 in hybrid mode.

Given that this is a very broad problem, I decided to focus on a small aspect, but resolve that aspect in a very effective way.

The survey helped me to diverge, and I converged by using an affinity map.

Next step was to create the User Persona and User Journey Map, to understand better and empathise with the users.

Looking at the user journey, sharing updates and visualising documents seems to be the biggest pain point that even causes delays in deliveries. Given that it’s not possible to resolve all the problems at a time, I decided to keep my focus on this issue.

Here are the key takeaways from the user tests:

Final design

Based on the findings from user testing, I created a high fidelity wireframe that you can see below.

Project updates are highlighted on the dashboard, with visibility to My Projects from left navigation bar.

Document uploads and comments are highlighted on My Projects page.

Project history always remains visible on the right side.

The results

I used Maze to analyse the performance as if this was a real product. I created a survey consisting of these questions:

• Imagine you were trying to view the latest documents updated by your colleagues. Please could you show what you would do to get there?

• How easy was this task? (on a scale from 1 to 5)

• Imagine you were trying to save view the latest updates on ongoing projects. How would you do it?

• How easy was this task? (on a scale from 1 to 5)

• Imagine you were trying to upload a document or update on one of your projects. How would you do it?

• How easy was this task? (on a scale from 1 to 5)

• How likely are you to recommend this tool to a friend?

And these are the results.

Next steps

This is a concept design which involves various users and contains data to keep track of. Deciding on its success, I’d define success metrics and keep track of them through analytics tool. These metrics could be:

• How many users are on the platform / how much time they are spending

• How many new projects are created

• How many documents are uploaded

• How many comments are made

External metrics which to measure if the product can bring an impact on the business could be:

• Increase in customer satisfaction

• The amount of customer complaints related to delays in deliverables

• Increase in employee well being